Pestle Analysis Biman Bangladesh Airlines free essay sample

PESTEL Analysis on Biman Bangladesh Airlines Introduction PESTLE an investigation is significant for case examination political, financial, social, mechanical factor of any organization. We have chosen Biman Bangladesh carriers for doing Pestle examination. Along these lines, this whole report will cover the significance of Pestle investigation and we will show how The pestle examination of Bangladesh Airlines are flying. Biman Bangladesh carriers is the main aircrafts Industry and most established aircrafts industry in Bangladesh. We are choosing Biman Bangladesh Airlines in light of the fact that the banner transporter carrier of Bangladesh.Its fundamental center is at Shahjalal International Airport in Dhaka, and furthermore works departures from Shah Amanat International Airport in Chittagong, gaining income from the associating administration to Osmani International Airport in Sylhet. Biman gives worldwide traveler and load administration to Asia and Europe, just as significant residential courses. It has air administration concurrences with 42â countries, yet just travels to 16. The carrier was entirely claimed and overseen by the Government of Bangladesh until 23 July 2007, when it was changed into the countrys biggest open restricted organization by the Bangladesh. We will compose a custom exposition test on Pestle Analysis Biman Bangladesh Airlines or on the other hand any comparative subject explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page The carriers central station, Balaka Bhaban, is situated in Kurmitola, Dhaka. It is the benchmark for the every single other aircraft association in Bangladesh. Foundation of the Industry Biman Bangladesh Airlines Ltd the national banner bearer of Bangladesh has begun its excursion without any preparation for all intents and purposes with no airplane, no ancillaries. It came into activity following the war of freedom. Regardless of numerous chances on its excursion towards a long and provoking approach to advance, Biman has had the option to build up its notoriety for being a carrier of welcome grin and an expanse of hospitality.Biman now conveys the nation’s banner to South Asia, South-East Asia and Far-East, Gulf and Middle-East locale and European. A consistent advancement has been made with better administrations guaranteeing expanded travelers. To cause Biman travelers to feel â€Å"once Biman consistently Biman† the aircraft has as of late got some subjective changes in its administration idea. Biman has been pointing in accomplishing the objective of being really global financially practical aircraft of the district with its glow and cordiality, care, security record, conventional neighborliness and solace of the administrations it advertised. Biman is presently flying much higher with extraordinary pride far and wide with the bi-shading, the nation’s banner. What is PEST ANALYSIS? An output of the outside large scale condition in which the firm works can be communicated as far as the accompanying variables: †¢ Political †¢ Economic †¢ Social †¢ Technological ? Political Factors Political variables incorporate government guidelines and lawful issues and characterize both formal and casual standards under which the firm should work. A few models include: †¢ Tax strategy †¢ Employment laws †¢ Environmental guidelines †¢ Trade limitations and levies Political soundness ? Monetary Factors Economic variables influence the buying intensity of likely clients and the organizations cost of capital. Coming up next are instances of components in the macroeconomics: †¢ Economic development †¢ Interest rates †¢ Exchange rates †¢ Inflation rate ? Social Factors Social el ements incorporate the segment and social parts of the outer microenvironment. These variables influence client needs and the size of possible markets. Some social elements include: †¢ Health awareness †¢ Population development rate †¢ Age dissemination †¢ Career perspectives Emphasis on wellbeing ? Mechanical Factors Technological components can bring down hindrances to section, lessen least proficient creation levels, and impact redistributing choices. Some mechanical variables include: †¢ R;D action †¢ Automation †¢ Technology motivating forces †¢ Rate of innovative change ? Natural components Environmental variables incorporate biological and ecological viewpoints, for example, climate, atmosphere, and environmental change, which may particularly influence enterprises, for example, the travel industry, cultivating, and protection. †¢ Weather †¢ Climate †¢ Climate change †¢ Environmental law Legal elements Legal elements can influence how an organization works, its expenses, and the interest for its items. †¢ Discrimination law †¢ Consumer law †¢ Antitrust law †¢ Employment law †¢ Health and security law. Nuisance Analysis on Biman Bangladesh Airlines ? Political factor Incompetent and degenerate administration, misrepresented fix bills, unrewarding courses all these lacking for political interruption. A parliamentary sub-board of trustees has discovered debasement including Tk 700 crore in buy and support of airplane and gear of Biman Bangladesh Airlines in the last 18 years.Giving a case of defilement in buy, a Biman official said the cost of a lift slew switch utilized for flight control framework was indicated $7,500 in the bill while its market cost was just $235. ? Monetary Factors The VRS (willful retirement plot) if pay dependent on length of administration, at an expense to the legislature of over $40â million acquired from the World Bank. The administration is the sole investor of the 1. 5â billion offers, however expects to offer 49â percent to the private segment while holding larger part ownership.How Oil costs expanding, is this influencing their benefits from expanded fuel costs. The approved offer capital was expanded to BDT 2 billion in 1987, During a similar period, Biman announced its greatest yearly loss of over US$120 million (BDT 8. 3â billion starting at 2010), with a US$100 million (BDT 6. 9â billion starting at 2010) misfortune announced the next year. Biman likewise fell behind on a large number of dollars in installments to its fuel provider, the Bangladesh Petroleum Corporation. ? Social Factors Biman has air administration concurrences with 43 nations. the 2005â€06 financial year, Biman conveyed 1. 15â million travelers, a development of 70% over the earlier decade. Security estimates they utilize ready and on the ground. Population’s development does a maturing populace influence them I. e. children of post war America, bunches of individuals in that life stage have increasingly extra cash to spend. ? Mechanical Factors McDonnell Douglas DC-10s and Airbus A310-300s make up the greater part of Bimans universal armada. Fokker F28s make up the rest of the armada for the residential and local sectors.Bimans armada contains the second-to-last Douglas DCâ€10 to fall off the creation line (l/n 445), and just three different Airbus A310â€300s were delivered following Bimans acquisition of two new Airbus A310s in 1996. As things improve innovation gets less expensive. Its most distinctive component is the two turbofan motors mounted on under wing arches and a third motor at the base of the vertical stabilizer. ? Natural components Environmental elements incorporate biological and ecological perspectives, for example, climate, atmosphere, and environmental change, which may particularly influence ventures, for example, the travel industry, cultivating, and insurance.Furthermore, developing attention to the likely effects of environmental change is influencing how Biman work and the items they offer, both making new markets and lessening or obliterating existing ones. ? Legitimate elements An activity in 1998 expense Biman $1. 6â million in consultancy expenses with no positive outcomes. Lawful elements incorporate segregation law, shopper law, antitrust law, work law, and wellbeing and security law. These components can influence how an organization works, its expenses, and the interest for its products.Macro-natural Issues Opportunity: †¢ One insights appears in Bangladesh air transport segment has 8% yearly development rate. This shows chance to convey more travelers across various goals. †¢ Biman has air administration concurrences with 43 nations, yet just works its courses to 18, so when it have adequate airplane then it can ready to lead trips to different goals. †¢ The yearly Islamic journey to Makkah Al Mukarramah for the Hajj is embraced by a great many Bangladeshs transcendently Muslim populace. In 2010 about 60% progressively Bangladeshi muslims went Jeddah for Hajj from the earlier year. †¢ International voyagers to and from Shahjalal International Airport flooded to 35. 23 lakh in 2009 from 26. 18 lakh in 2005, as indicated by air transport information of Civil Aviation Authority of Bangladesh. Imran Asif, CEO of Regent Airways, said air travel advertise developed in excess of 6 percent over the most recent multi decade. The piece of the pie of the neighborhood carriers rose to 38 percent in 2008 from 33 percent a year prior, as indicated by traffic development information at Shahjalal International Airport.So, there is a possiblity to get this offer. †¢ An organization of nine neighborhood banks has finished a proposition to give Biman Bangladesh Airlines Ltd a credit of $114. 75 million for securing two airplane from Boeing. Biman is taking the $114. 75 million credit from the nearby banks coop drove by Eastern Bank Ltd at a low loan fee of 4. 57 percent. Biman consented to an arrangement with Boeing in 2008 during the overseer governments rule to buy 10 airplane for $1. 31 billion to reinforce the armada of the national banner bearer. End

Following Martin Luther King, Jr :: essays research papers fc

Following Martin Luther King, Jr  "I have a fantasy that my four little kids will one day live in a country where they won't be decided by the shade of their skin however by the substance of their character." (Lord, Jr.)      Following Martin Luther King, Jr.’s discourse in the United States capital, numerous laws, including the Civil Rights Act and the Affirmative Action Act, were corrected into the constitution. In spite of these laws authorizing the equity of race, the US despite everything faces the equivalent difficulty of 1963: prejudice. Prejudice, or the segregation of a recognized gathering of individuals, stays an issue in organizations, government, colleges, seeing someone, and in numerous different circumstances. Albeit current laws deny the individuals of the United States to segregate and disturb individuals of different races, racial occurrences keep on staying over the nation, and even, the world over. For a long time, compassionate people have been attempting urgently to dispose of bigotry. The issue is the endeavor to address the impacts of prejudice, without disposing of the reason for bigotry itself. So as to dispose of prejudice and accomplish a definitive dream of equity and fairness surprisingly, Americans must beginning with showing youngsters the false notions of prejudice and estimation of assorted variety. Another educational plan particularly for race fairness, ought to be acquainted with youthful understudies everywhere throughout the United States, giving the real factors and bogus cliché suspicions about races and prejudice encompassing them. Bigotry can be disposed of by making an educational plan for getting races. Giving a required racial understanding system for youthful understudies, will assist them with understanding various foundations and personalities that encompass them. Understanding the numerous personalities that recognize every single individual, will separate generalizations that distinguish gatherings. Understanding makes information and compassion towards individuals of various foundations. Prejudice can be disposed of by understanding the historical backdrop of bigotry. By comprehension the history of prejudice, understudies can figure out how bigotry began, where it began, how prejudice is embraced, why it was received into our idea, and how its advanced toward America, and so on. On the off chance that everyone comprehends that bigotry is, and consistently was, unessential to a person’s character, at that point prejudice will be dispensed with. Prejudice can be dispensed with by standing up to the issue. Defying the issues and being mindful of racism’s devastation to society, will permit understudies, beginning at a more youthful age, to be aware of prejudice and its negative consequences forever. Being aware of bigotry will

Coursework Writing Service

Coursework Writing Service Coursework Writing Service It is a fact that students are considered as one of the busiest people in each part of the world. Because of strict schedules and agendas, they usually face tight deadlines with completing their homework assignments, writing essays, coursework etc. Now days, many companies strive to help such students by offering custom coursework writing service, term paper writing services and other academic help. Of course, one may consider that the willingness to buy coursework is not ethical; however, in most cases you just buy the idea for you future perfect paper. Coursework Writing Advice Before beginning the writing of your outstanding coursework, you should prepare a concise, strict plan for your work. It should fundamentally be based on your professors requirements and needs. Your paper should have a strong and clear introduction where comprehensive and topical arguments are presented. The opening statement should grab the readers attention and make the reader think of the stated problem and arguments for its resolution. Note that all the required questions and statements should be represented in the first part of your coursework. Everybody knows that a beginning is often the hardest phase of any work, so searching on-line for the examples within the coursework writing service websites is a good idea. You may find this one very helpful for your needs: http://writing-help.com/coursework.html. How to: Coursework A logical and clear continuation of the introduction is the second and the most important part of any coursework â€" the body. It should include all the main arguments in agreement with the research questions and assignment requirements. It is very important that you place everything in a coherent order. Another major section for consideration is referencing. All the arguments should be supported by relevant findings of researchers. The list of used sources should be represented at the end of your paper according to a required referencing format. After you provide an introduction, offer details from different points of view and support you arguments in the first two parts of the paper, you need a conclusion for your paper. You may search for professional types of conclusions at any on-line coursework writing services database. You will find that it is a must to answer all the research questions and satisfy all coursework requirements and purposes. For this, it is necessary to determine the best way to organize your thoughts and the sections of your paper in a logical, coherent manner. Therefore, to earn a perfect grade of “A,” your coursework should include three main parts: Introduction Main arguments (body) Conclusion

Ethics in Research Essay - 740 Words

Ethics in Research Research is one of the most successful means of obtaining a wide variety of information concerning limited or broad topics. However, abundant as this information may be, it is important to maintain an ethical outlook to all research topics. As research and its subsequent experimentations advance in light of new generations, the idea of ethics becomes a more prominent issue. Researchers must be aware of the conflicts that their research may bring about. They must know how to address their findings in a moral way appealing to the pro and cons. Researchers can not simply accumulate data. Coupled with data is the process of analysis, where researchers manipulate their findings†¦show more content†¦According to the National Institute of Health, stem cells are unique cells created from embryos for infertility purposes usually through the process of in vitro fertilization (Institute on Health). Stems cells have two important characteristics that differentiate them from other typ es of cells. One is that they are unspecialized cells that rejuvenate themselves through cell division. The other is that, under certain conditions, they can be induced to become certain specialized cells (Institute on Health). For certain people this is life saving news. Now that cells can be specialized under these unspecialized stem cells, a patient can receive new heart cells for a diseased heart or many other life threatening diseases (Institute on Health). This information can be used in a variety of useful ways, but is it morally right to create embryos only to destroy them? Are these potential humans that could help them world in some other way? This is the perspective of many people fighting against stem-cell research. These activists claim that stem-cell research plays against the will of God. Moreover, if stem cell research is legalized world-wide, who is to say that people will use it only to benefit the curing of disease? Is it possible that people will become careless and more susceptible to disease only to receive stem cells toShow MoreRelatedEthics Of Behavioral Science Research Essay827 Words   |  4 PagesEthics in Behavioral Science Research Stenulson 1 For most of us, when we think about ethics, we think of rules for distinguishing between right and wrong. There are many things that govern our behavior, such as rules, laws, and the Ten Commandments. Most people learn ethical norms from parents, siblings, classmates, and at church, and other social settings. Most people learn the difference between right and wrong when they are younger, but ethical and moral developmentRead MoreEssay Ethics in Social Psychological Research1536 Words   |  7 PagesResearch which involves human participants who undergo uncomfortable circumstances can raise moral, social, and political concerns (Schwartz, 2001). This ensues a whole new field of research known simply as research ethics. Research ethics is generally interested in the analysis of ethical matters that arise when people are used as subjects in such studies. Research ethics requires the application of necessary ethical convention to a variety of topics involving any scientific study. The re are quiteRead MoreEthics in Educational Research1608 Words   |  7 PagesEthics in Educational Research The relationship between ethics and research is one of the most important problems faced by educational researchers. The demand for accountability and ethical responsibility in research is valid and has become irresistible, as instances to the contrary have resulted in impaired research opportunities, infringement on the autonomy of peoples studied, and in some instances harm to research participants (Howe Moses, 2002). Many education associations have their own codesRead MoreThe Ethics in Biomedical Research1110 Words   |  5 Pages Henrietta Lacks was a strong African-American woman, who died because of cancer without knowing that her cancer cells were immortal and very useful for medical research. Her family lived a poverty life without health care, when her cell was commercialized all around the world. That condition was related to biomedical research’s ethics and how consent form should be used properly. â€Å"Henrietta Lacks was born in Roanoke, Virginia, on August 1, 1920† (Skloot 40). Her mother died when she deliveredRead MoreThe Ethics Of Animal Research967 Words   |  4 Pagesâ€Å"The Commonsense Case against Animal Experimentation† in The Ethics of Animal Research attempts to answer the problems of animal research through use of common sense. He does this by trying to give and objective (middle ground) argument against animal research and points out what everyone would consider being inhumane treatment of animals. Engle says: My argument for the immorality of using animals as test subjects in biomedical research is predicated on several widely accepted, commonsense moralRead MoreThe Ethics Of Animal Research Essay1588 Words   |  7 PagesAnimals in Biomedical Research Morally Justified? Animals have been treated immorally since the beginning of time, this is shown by hunting, farming, trapping, testing of products and biomedical research etc. As humans, majority of us claim animals as our resources as we use them for eating, making clothing, (leather and fur jackets, shoes) working animals, as a means of transport, animal testing etc. In this essay I will discuss the use of animals in biomedical research and state why some believeRead MoreA Research Study On Ethics1309 Words   |  6 PagesEthics 1. It is the ethics involved in this situation that causes PGD to be a socio-scientific issue. Generally, embryos that are affected with the disease that is being tested for are discarded. There is usually at least one embryo affected with the disease that is being tested for. However embryos that are not implanted can be stored for up to ten years. In some cases there will be more than one ‘healthy’ embryo. As people do not usually choose to implant two, the patient has to make a decisionRead MoreResearch Ethics : Animal And Clinical Research1188 Words   |  5 PagesResearch Ethics: Animal and Clinical Research When it comes to clinical research, many people think of clinical trials, but that’s only merely a small portion of a process towards a medical development involving a process call bench to the bedside. Clinical research outline scientific investigation involving animal or human subjects helping translate basic research into new treatments that would be valuable to patients. Clinical trials can contain a variety of research under the departments of physiologyRead MoreA Research On Accounting Ethics1038 Words   |  5 PagesAccounting Interview 2 Researcher: I am a student pursuing accounting in my studies and am doing a research on accounting ethics. I’d like to get your assistance in doing my research Interviewee: Am an accountant in the Barclays bank. Am ready for your interviewee and just feel free with me Researcher: What is Barclays Bank? Interviewee: Barclays bank is an international commercial bank operating all over the world with branches in all continents. We deal with finance and banking, issuance of loansRead MoreThe Ethics Of Clinical Research1281 Words   |  6 Pageswell. Paul’s oncologist unfortunately had to suggest a final option for Paul to try which was a clinical research trial. Clinical research trials are experimental studies that deem whether or not a medical drug, treatment, surgery, or device is safe and beneficial for humans to use (National Heart, Lung, and Blood Institute). As explained in Marcia Angell’s Article, â€Å"The Ethics of Clinical Research in the Third World†, the Declaration of Helsinki of the World Health Organization (WHO) provides a guideline

Julius Caesar Who Was He Really Essay - 1172 Words

Who was Julius Caesar? Julius Caesar accomplished many things in his day, which most would consider unbelievable. He has been considered a tyrant or dictator, and some believe he was one of the world’s greatest politician. In this paper we will compare the textbook and documentation that was written around 44 B.C.E the time of his death. The documents are considered to be â€Å"primary sources†, because of the timeframe in which they were written. To get a grasp on whom, Julius Caesar really was, we need to not only dive into the primary sources, but we need to view his accomplishments. By analyzing his accomplishments, textbook, and the primary sources we can better understand just how Julius Caesar was portrayed during his reign. Julius†¦show more content†¦This promise was kept by Caesar once out of captivity; he sought out to rid the pirates from the Mediterranean Sea to protect Roman property. Caesar’s first military leadership experience was when h e was sent to Spain where he commanded many troops in order to maintain a rebellion. While there, it is said the â€Å"First Triumvirate† was born, an alliance between Caesar, Pompey, and Crassus. This alliance helped him gain the upper hand, and begin his ascension into political power. With this political power he became Governor of Gaul, and once Governor he defeated the Helvetians, Germans, and Nervii. Once these enemies were defeated he strove to defeat Germany and Britain. This is when the Senate started to get angered towards the decisions he was making. The Senate explained that no wars should be waged east of the Rhine River, which was ignored by Caesar. Many believe that the war with Britain was mostly propaganda, because Caesar was fighting a war â€Å"in unknown lands, against a mystic enemy† (Roman-Empire.net). Once he returned to Gaul he again, had to defeat a rebellion of some of Gaul’s tribes. Once Caesar defeated the Gaul rebellion he was named Master of Gaul. After the rebellion in Gaul he returns to find out that the Senate revoked his Governorship. He becomes irate and decides to come to Italy, his march to Rome was meet with little resistance and he walks right into Rome and takes the city and is named temporary Dictator of Rome. Pompey fleesShow MoreRelatedMean Girls and Julius Caesar954 Words   |  4 PagesJulius Caesar Film vs Mean Girls Julius Caesar is an extremely old and extremely famous play written by William Shakespeare around 1599. Shakespeares plays are reflected in many movies and stories now a days and Julius Caesar is to famous that they even made thrice movies for the story. A movie that reflects the story of Julius Caesar is Mean Girls and it reflects the movie in many aspects you could think of, even though they do have some differences because the story slightly changesRead MoreThe History of Rome: Julius Caesar Essay example749 Words   |  3 PagesJulius Caesar, a man born in around 12 to 13, 100 BC, was considered the start of a new legacy in the history of Rome. Participating in several wars, becoming dictator after forming multiple military alliances, to being assassinated on the Ides of March, Julius Caesar was a politically-flexible, popular leader of the Roman Empire. (Julius Caesar Biography, April 23, 2014) Although Caesar’s birth was never confirmed on the exact date, he was born and raised by his mother, Aurelia, and by his fatherRead MoreA Comparative Analysis of Julius Caesar and Augustus789 Words   |  3 PagesComparing Julius Caesar with Augustus Introduction. This paper offers background into the life and times of Julius Caesar and Augustus. It also compares and contrasts the two mens positions and accomplishments in the Roman Empire. Julius Caesar According to journalist N.S. Gill, writing in the New York Times affiliate publication, About.com, Julius Caesar was perhaps †¦the greatest man of all times. He was a general, a statesman, and he was adroit at mathematics; also he was a lawgiverRead MoreEssay on Julius Caesar and The Late Roman Republic729 Words   |  3 PagesJulius Caesar was a general and a politician of the late Roman Republic. He greatly influenced the size of the Roman Empire before seizing power and making himself dictator of Rome, which paved the way for the Imperial system. (Julius Caesar 100BC-44BC, April 29th, 2014) Gaius Julius Caesar Octavianus Augustus was born on July 12th or 13th, 100BC into the prestigious Julius clan. He and his family were closely related to the Marion faction in Roman politics. Caesar started to progress within theRead MoreThe Assassination Of Julius Caesar As A Roman Dictator1086 Words   |  5 PagesJulius Caesar was a Roman Dictator who was both loved and hated by those that he ruled over. Throughout the world, he has been written about in a variety of different ways and is portrayed as a politician as well as a selfish dictator. Three â€Å"firsthand† accounts that were written to give us a better understanding of Julius Caesar were â€Å"The Assassination of Julius Caesar†, â€Å"Tranquillus, Gaius Suetonius†, and â€Å"Plutarch, The Assassination of Julius Caesar, from Marcus Brutus†. We will explore the writingsRead MoreJulius Caesar ´s Death: Analysis Essay552 Words   |  3 PagesShould Julius Caesar have been killed? This questi on has plagued history for years without a real answer. Julius Caesar was corrupt and all powerful, and his death saved Rome. It really is that simple; he declared himself dictator for life and ignored the Senate’s power. A man with that much power can only hurt a nation. Julius Caesar was a blood thirsty man. He fought everyone he could just to extend Rome. (Julius Caesar. ) He savagely killed anyone that got in his way. Many may say that he was aRead MoreEssay On Julius Caesar1650 Words   |  7 PagesIntroduction- Julius Caesar was a dictator of Rome in 47 BC, and then in 44 BC, he was appointed dictator for life.But really, who was Julius Caesar? Who is this man that was murdered because of his poor leadership? Some historians may believe that Julius Caesar did things that was for the benefit of Rome, and that he made Rome more powerful in a strong way. I understand why some people think that he was a good person, he did do things to benefit Rome. For one thing, he supposedly did give rightsRead MoreThe Play Julius Caesar Performed In The Theatre In The1362 Words   |  6 PagesThe play Julius Caesar performed in the theatre in the round, though captivating left the play confusing in some aspects. In this performance of Julius Caesar the time period was a bit confusion to pick out. Of course the original is supposed to be depicted in roman times of when there was a republic present as the government, but in many renditions of the play the director has changed the setting. The director of this play, Sara Becker, did not make it easy to pick out the intricate and generalRead MoreJulius Caesar’S Rise To Fame. Was It True That All Roads1484 Words   |  6 PagesJulius Caesar’s R ise to Fame Was it true that all roads lead to Rome? Many historians say that the Roman Empire was the most outstanding empire in history because they were huge and populated. There were many great leaders in the Roman Empire, but Julius Caesar was one that stood out the most. Caesar installed many progressive changes and military conquests to help Rome thrive. Julius Caesar was the most outstanding emperor and conqueror for the Romans in 100 BCE because he had a strong militaryRead MoreMisinterpretation and Its Consequences567 Words   |  3 PagesJulius Caesar Theme Analysis Essay Misinterpretations are the root of all tragedies, especially Julius Caesar. They have severe consequences like the loss of innocent lives, conflicts between friends, all the way to our inability to discern our friends from our foes. Each of these misinterpreting concepts is demonstrated in Julius Caesar. Cinna the poet’s death, Brutus’s betrayal, and Cassius’s misunderstanding of Titinius’s death are all scenarios that portray the theme of misinterpretation and

Greek Mythology And The Mythology - 850 Words

The world is a tremendously diverse place in which every different culture possesses their own beliefs. Numerous religions, fables, legends, and myths exist depending on which part of the world an individual is in. The Greeks and Romans are both very polytheistic civilizations. They believe in a multitude of gods and creatures, and they have gods for fertility, elements, war, medicine, and a multitude of others. The mythology of these two cultures is exceedingly similar, although for those looking for a more interesting view on the subject, Greek mythology is far superior to Roman mythology. The time period in which mythological tales were told began over one hundred years ago in 19 BC for the Romans through the epic Aeneid; however, Greek mythology has existed longer. There is no specific evidence proving when Greek mythology actually began; Greek myths are chronicled through Homer’s epics, Iliad and The Odyssey, which seem to have existed at least 700 years prior to when Rom an civilization even began (Greek vs Roman). Before these epics were written, Greek myths were passed along through spoken word. Also, when comparing and contrasting the Roman epic Aeneid to Homer’s Iliad and The Odyssey one will notice how similar they are. They both follow the story of the Trojan War. Aeneid follows the life of Aeneas, a trojan on his way to Italy(The Aeneid: Summaries); Iliad covers the Greeks struggle to rescue Helen, a greek queen, from Trojan captors. The Trojan War was aShow MoreRelatedGreek Mythology And The Mythology1154 Words   |  5 Pagesand lessons of Greek mythology have shaped art and literature for thousands of years. Later Greek writers and artists used and elaborated upon these sources in their own work. Did you know that in ancient Greece, stories about gods and goddesses and heroes and monsters were an important part of everyday life. They explained everything from rituals to the weather, and they gave meaning to the world people saw ar ound them. Many consumer products get their names from Greek mythology. For example sportsRead MoreMythology In Greek Mythology879 Words   |  4 Pages Greek mythology is commonly mistaken by those unfamiliar with it as a religious subject. Instead, they are a set of stories about Greek gods, goddesses, heroes, and heroines that serve to entertain and give an explanation of how the world came to be. It’s apparent that the world wasn’t like the way it is currently from the beginning, but the myths do give us an idea of how things were like. As Edith Hamilton once said, â€Å" But what the myths show is how high they had risen above the ancient filthRead MoreThe Mythology Of Greek Mythology978 Words   |  4 PagesThere are many different types of different creatures of Greek Mythology. There are Centaurs, Minotaur, Pegasus, Sirens, Medusa, and many more. These creatures can either be helpful to the Gods and Goddesses or they can work against them. Some of the cre atures’ stories even intertwine with the stories of the Gods and Goddesses of Greek mythology. I will concentrate on the following creatures: Centaurs, Pegasus, Sirens, and Medusa. My favorite creatures out of all of these are the Sirens, becauseRead MoreGreek Mythology : Greek And Roman Mythology885 Words   |  4 Pagesvalues of a culture. (Rosenberg) With Greek and Roman Mythology we learn or are introduced to the idea of how the universe is formed, we learn about love and of course we learn about tragedy. Greek and Roman mythology has a strong influence on our culture today. The Greek culture affects our everyday way of life. They created democracy, the alphabet, libraries, the Olympics, math, science, architecture, and even lighthouses. (Unknown) Greek and Roman mythology go hand in hand with gods and heroesRead MoreThe Mythology Of The Greek Mythology1438 Words   |  6 Pagesthat the Ancient Greeks were and still are such a great influence towards our Western culture . Of course, they are not the only ones who have contributed to our knowledgeable society. Though, when it comes to the category of psychology I believe that the Ancient Greeks contributed the most, specifically with their mythology. A myth is defined as a traditional or legendary story, collection, or study. It is derived from the Greek word mythos, which simply means story. The Greek myths had many purposesRead MoreMythology : Ancient Greek Mythology1527 Words   |  7 PagesMythology is a vast collection of made up/fake stories told during the Ancient Greek era. That is what we are told at young age growing up learning about Greek Gods and Goddesses like Zeus and Hercules. But actually the mythology comes from the word myth which is a Greek word for speech or discourse, but later adapted the meaning of fable or legend (Doyle, 2015).The traditional stories, poems, literature, and art have been passed down for years. The stories about Gods and Goddesses, heroes, and monstersRead MoreGreek Mythology : Ancient Mythology1630 Words   |  7 PagesGreek mythology denotes to the myths of the early Greeks, Greece gods, and mythical creatures. While pertaining to these legends and myths includes; to their Gods, the na ture and heroes, tales of clashes, and of their adventures. It is also a brief on the origin and connotation of their cult, and the innumerable practices that remained shadowed by them. Myth is defined as; a traditional, typically historic story pertaining to mystic beings, descendants, or heroes that serve an essential kind in theRead MoreGreek Mythology8088 Words   |  33 PagesGreek  Mythology   I   INTRODUCTION   Temple  of  Apollo  at  Didyma   The  Greeks  built  the  Temple  of  Apollo  at  Didyma,  Turkey  (about  300  bc).  The  temple  supposedly  housed  an  oracle   who  foretold  the  future  to  those  seeking  knowledge.  The  predictions  of  the  oracles,  delivered  in  the  form  of  riddles,   often  brought  unexpected  results  to  the  seeker.  With  Ionic  columns  reaching  19.5  m  (64  ft)  high,  these  ruins   suggest  the  former  grandeur  of  the  ancient  temple.   Bernard  Cox/Bridgeman  Art  Library,  London/New  York   Read MoreThe Greek Mythology1084 Words   |  5 PagesAncient Greek mythology is somewhat different from the common modern way of thinking. Ancient Greek mythology will mostly base its acceptance of actions on the laws of the god’s, while modern society mostly bases its acceptance off of soc ial affairs or the people around them. Even though twentieth century readers might have a different way of thinking than ancient Greek’s, the essence of describing a character in literature remains constant. Throughout the semester, many of the ancient literary worksRead MoreGreek Mythology And The Myth Of Mythology856 Words   |  4 Pages Mythology Essay Overtime, each culture group had developed popular traditional tales that are worldly studied and discussed. Despite their different areas of origins and the distinct story plots, they all share a similar purpose and that is to guide humans to behave properly. Since these stories share an identical purpose and are plotted in a way resembling our real lives, their characters have a similar pattern of behavior, which reveals a great deal about human nature. With this in mind, there

Research Proposal Assignment - A Stable Customer Service In Banking

Project Title Impact of a stable Customer Service on Loyalty of Clients in the banking domain Abstract With banking being part of a technology driven industry, banks operating in this domain differentiate themselves on other parameters like Customer Services, variety of the products etc. It is the duty of the banks to use these factors effectively to retain the clients for a time long enough to help it to cover the cost of acquiring the clients and a chance to cross sell its products to a larger client base. We wish to examine if a strong customer service really adds value to customer satisfaction and customer loyalty in any way. We wish to map the feedback of many clients using different banking servicesindicating the different factors which have added value to them. The scope of this project is very wide and would help us examine myriadaspects that add value in terms of customer satisfaction and customer loyalty. This study can further help the various banking institutions to understand what are the services that clients value the most and what are the areas where in the services have to be augmented so that they can achieve the goal of improving customer satisfaction. Literature Review The keenness of banking service providers to focus on the clients is one of the most challenging dilemmas faced by them at the beginning of 21st century. There is a dearth of research on the customer service and satisfaction evaluation in the banking arena. But the each banking institution does collate data about customer satisfaction and they analyse their data on their own for their respective firms. Customer satisfaction is taken as full health for the banking service providers and includes value for money, adequate loyalty, service provision and relationship management. The precursor to well being of the firm is taken from the contact points between the customers and the service themes of the banking institutions. Customer satisfaction is the main tenet of managerial decision taking across the globe for the last 2 decades. There are remarkable business excellence tools such as the Malcolm Baldrige Award and the European Foundation of Quality Management that concentrate on the importance of both evaluating customer satisfaction and utilizing sound evaluation techniques for such work. Customer satisfaction has already achieved a huge publicity through the National Customer Satisfaction Indices designed from the knowledge of Andersen et al. (1994). These indices are used for simultaneous noting in USA, Sweden and Denmark. Since then, the concentration on customer fulfilment has moved from just a small evaluation problem to a strategic must that impacts firm competitiveness, Schneider and Bowen (1999a, 1999b). Customer contacts are segregated into 3 groups- intimacy, communication time and information richness (Chase (1981) and Soteriou and Chase (1998)). The experimental evidence from the service segregation has proved that the customer contact dimensions may be utilized as precursor of customer response in answer to their observed service quality levels from the famous 5 verticals of the ServQual model- empathy, reliability, tangibles, responsiveness and assurance. A typical bank might take its clients coldly according to the cash they deposit or borrow. Various banks have been using control and security as issues for their very slow and pathetic services. Recently, many service firms such as airlines and fast-food have shown that customer services could be a quick and fun experience for both customers and workers without giving up costs, control and profits. Many banks have now implemented these contemporary service benchmarks and started comparing with non banking institution to explore about the best practice. For example, BayBanks of Massachusetts has used the mail orders firm L.L. Bean, popular for its good orders taking and services delivery system as its prototype for future. A big impact of this functional benchmark is the introduction of 24 hours customer service centers that answer the questions and issues and encourage and give the banks product and service. The center enables clients to have a checking account anywhere or get an overdraft at anytime. The ATM is reprogrammed to act from just a cash giver to a different and easy account helper. It could buy and sell mutual fund now. Seeing L.L. Bean, Bay Banks gave a 50 pages catalogue to aid clients learn and have over 160 financial services from it. Seattles Seafirst Bank, popularised itself to a retailer from a retail bank and has compared with retailer having for best customer services such as airlines and fast food restaurants. Seeing these prototypes, Seafirst designed a 5 minutes promise which said that- Waitingover five minute in line will make the bank give $5 inthe clients account. Additionally, when the client complains of any problem, they get $5. The banks branches have official people to guide and greet clients to the right teller similar to the guest relation officer or receptionist of five star hotel. The greeter sees an outlet at the entry of the banks. To focus this services psychology, branch manager is rated on sale as well as on services goal. Getting or even overshooting sale target without getting client satisfaction goal would not make branch managers to get the banks honoured Gold Club medal. Officials from the CEO office are motivated and asked to go to branch frequently to see services and experience the workings personally. To re-layout and redesign its branches to augment services, Seafirst got the service of a known person from the Godfathers Pizza chains. One benefit was building the teller see waist high. It was now more open and personal as compared to the old slab that is threatening and builds a roadblock between the customers and the tellers. Similar to Seafirst, Citicorp considers itself less of a bank and more of a production unit which makes raw material in the style of application form, document and customer request and the big product is a gratified client. Office, department, desk and other work station help as the machine and equipment of the documents production unit. In rebuilding the bank into a efficient and good services hub, the CEO John Reed, engineer, used the learning he learnt from his tours to Cummins Engine, Ford Motor, Core Industries, General Electric and Exxon. The primary step he reengineered was the backroom operation that comprises of various repetitive steps. Back offices of bank are popular for slow bureaucracy that inhibits frontline operation and the final client services. By using the theory of mass production, standardization and streamlining of steps, Citicorp wants to take out this major roadblock. The bank compared itself with Chrysler in having its functional department to work efficient ly as team. Different bank giving up their old finances and controls image have similarly had new service strategy and practice. Banco Frances made an information centre or encyclopaedias in the wait place where clients could go in many small and big lumps of data of major data on service such as the average resources to end transactions and the firm's product and service. Data on the busy day or days of the branches are shown to make the customer want to prevent this period. In the recent branch of Garanti Bankasi, phone line just for customerservices was put. A client could pickup the phone and tell his complaints, questions or difficulties. This help was made to give the firm's promise to service and also serve as the customers only chance if everything else does not work. Likewise, ASB Banks Limited made a phone centre to get, do and solve customers complaint. It also contains customers feedbacks programmes where whomever the customers complain to-staff employees or managers would be account able for getting the customer answers about the working and whereabouts of his or her complaints. The banks customers service centre has made 2 client flow or line to give service more efficiently. One is for loan and same product that need customized and personal service. The other line was for the repetitive and standard services like deposits and withdrawals. By making 2 services environment that refer to 2 separate forms of requirements, services are augmented and fastened. Bank Pertnian Malaysia has given the theory of mobile banking. For the ease and fun of clients staying in longhouses on the river bank of the Sarawak River, the banks have given floating branch on boat which gives whole branches banks service. To augment services, BPM has reengineered its ATMs to give cash as well as commodity price and data on its product and service too. The Korean Technology Bank Corporations set up a Technology Finance data centre to give the different requirements of its customers, many of whom are making joint venture abroad. The Centre would have a large database of data examined from different information from internal and external source. By getting the databases, client would have data on local information, particular technology and other information linked to the mergers they are putting up. To help process and develop financial institution such as the Industrial Development Bank of India needs borrower to give loan applications form in electric floppy dis k. Many bank and financial institution have made such a major progress in augmenting and reengineering client services that they themselves became the benchmark of other company outside the bank sectors. For example, American Express- the credit cards firm is a popular limit to copy when it is to improve a firm's billing step. Amex's billing is considered the quickest and most correct in the globe in all industries. Xerox, the model for various quality waysutilised the Amex prototype in improving its billing system. In China, the model for customers services and customers courtesy is alarmingly a bank: The Industrial and Commercial Bank. Many retail places and department store go to the banksbranch to know about a few results on gratifying and amazing clients. Pre major alteration, the Industrial and Commercial Bank was called for bad services and pathetic frontline workers too. One of major and largely efficient policy it placed was getting up on a trail of word their workers were not to use when dealing with clients. For example the frequent clause- When you would stop complaining was there in the prohibited list. While other bank might ignore to alter or have torn currency note, the banks would substitute these without doubt. Also clearing house has implemented the new services guidelines to aid the banks objectives. For example, the Singapore Clearing House Association stopped the clearings of US dollar check given in Singapore from 2 week to three day. The new system needs indulging banks to have US dollar account with Citibank to cater to the required customers. Innovative services in banks in customer services are definitely a good and much awaited development. It is hoped that other bank and financial institution would follow soon. Gratified clients are the best promise of growth. Like in other services sector, banking customer want the best. In previous years, bank has seldom served customer as person, rather treating them as passbook, accounts number and loan application. Customer service unlike customer processing is a theory whose arena has emerged for the bank industries throughout the globe. The communication amongst the customers and the delivery system is impacted through alternative contact points. Each of the contact point would be looked for its impact on the whole customer satisfaction. The service delivery system may be segregated into alternative customer contact points that design clients opinion about the firm. Every contact point might have independence linked with concept of customer satisfaction such as speed, personnel, reliability and pricing. The contact point enabled loyalty raises the evaluation veracity since customers give their feedback based on their conversation with the bank service providers which is closer to their heart. In a firm where customer communications could be segregated into 6 divisions, it is not easy for a client give a satisfaction level about the workers of the firm since they talk to a different employee each time. For the past 2 decades, a lot of literature has come up elaborating on the evaluation and examination of the customer loyalty covering various fields of practice and data (Wirtz 1993; Parasuraman and Grewal 2000) to talk about the managerial impact of customer satisfaction evaluation (Schneider and Bowen 1999a). The marketing literature has been a major part in customer satisfaction study and on problems of building apt scales of construct evaluation (Smith 1999). The operations management literature has done a separate positioning in the problem of customer satisfaction concentrating majorly on the execution linked problems which effect customer satisfaction such as service profit chain (Hessket et al. 1997) without concentrating particularly on the evaluation of customer satisfaction. Objectives This research focuses on the following objectives: 1.To examine whether a strong customer service really adds value to customer satisfaction and customer loyalty in any way 2.To map the responses of different clients using different banking services indicating the different factors which have added value to them Hypothesis The hypotheses which we would be testing are: H1: High degree of satisfaction will result from a strong Customer Service. H2: High degree of satisfaction leads to loyalty of the customers. H3: Highly satisfied clients of the Customer service will be loyal to the service provider Defining Variables Customer Satisfaction is taken to be the dependent variable Customer Service is taken to be independent variable Age is taken to be the moderating variable Respondents motivational level is also the moderating variable Project outcomes a. Impact of customer service on customer satisfaction and customer loyalty b. Responses of various customers using various banking services c. Different factors which add value to clients resulting in customer retention Need for the study There is a lack of research in the international context specifically exploring the customer retention in the banking industry. However, the competition in many sectors has intensified with the liberalization and privatization policies of successive world governments. The Customer service provided by the banking service determines the degree of satisfaction of the customer while using his banking services. A satisfied customer is a loyal customer and hence is drawn to the same service again. It is this impact that a strong Customer Service would have on customerloyalty the study aims to measure. Research Questions a. Will high degree of satisfaction result from a strong Customer Service? b. Will high degree of satisfaction lead to loyalty of the customers? c. Are highly satisfied customers of the Customer service loyal to the service provider? Data Sources The analysis would consider primary data collected through the questionnaire containing 35 questions that govern customer loyalty and then check their dependence. Secondary data sources will mainly be used for literature review. Research Methods The questionnaire will be presented to the respondents who use different banking services. The concepts are highly subjective as the standing varies from person to person. To measure the extent of variation in the responses we have used Likert scale. This is a 5 point scale from strongly disagree to strongly agree. The total number of respondents taking part in this study will be 105. Most of them, if not all would have used the banking services in some or the other way as it is readily available. Thus the work would yield a good approximation of measure of the impact of customer services on loyalty. The questionnaire data will be later entered in SPSS (version 16) to evaluate through Factor Analysis. Later, correlation and regression analysiswill also be used to come up with results. SAMPLE The population for this study is chosen across all age groups who have experienced banking services. The analysis would consider primary data collected through the questionnaire containing 35 questions relating to the traits corresponding to the customer service in banking domain. The questionnaire data will be entered in SPSS (version 16) to examine the customer satisfaction through Factor Analysis. The aim is to measure the customer satisfaction by finding out the key factors and their relationship with loyalty of the customers in the banking domain. The reliability test to ensure the adequacy of data will also be carried out. The research design is descriptive (cross-sectional design) in which survey and observations are used to test our hypothesis. The observation method used is structured and undisguised. Ethical Considerattions There might be a few ethical considerations during the time of this dissertation. The researcher has to take the information present in the annual reports on its face value. There might be some anomalies in the figures quoted. However, the aim of this research is not find the anomalies. As a result, the secondary data might be biased and not reflect the true picture of the customer satisfaction and the linked revenues. Also, there might be discrepancy in the responses collected from the clients thereby making it difficult in the final analysis where the researcher might have to ignore/extrapolate some facts to come out with results which might not truly reflect the scenario.